15 Aug Customer Service Executive
Company:
EasyGo stands as a prominent e-Mobility services provider (EMSP) and Charge Point Operator (CPO), boasting the largest EV charging network throughout Ireland. Presently, we cater to over 77,000 drivers, facilitating access to over 4,500 charging points across both Ireland and Northern Ireland. With a monthly addition of 2,000 new users, our network continues to expand. Our versatile EV charging solutions cater to diverse environments, including Destination, Fleet, Forecourt, Hospitality, Public Sector, Retail, Shared Living, and Workplace settings.
A recent announcement unveiled a substantial €30 million investment from Aviva Investors, the global asset management arm of Aviva plc. This injection of funds is set to directly pave the way for the creation of up to 60 job opportunities spanning operations, customer support, and sales.
As a result of this, We are seeking a Customer Service Executive.
Key Responsibilities:
• Customer Assistance: Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Technical Support: Assist customers with troubleshooting and resolving technical issues related to EV products and services.
• Issue Resolution: Handle and resolve customer complaints and issues, ensuring a high level of customer satisfaction.
• Documentation: Accurately document customer interactions and issues in the Hubspot.
• Collaboration: Work closely with other departments, such as sales, marketing, and engineering, to ensure a seamless customer experience.
• Installations: Manage the customer journey, working with the Project Managers for all new customer sites joining the EasyGo network using Hubspot
• Installations: Work with the team to map the customer journey up to electrification and create processes to ensure the highest level of customer satisfaction
• Contactors: Work closely with the Operations Director/ Project Managers to optimise the service we offer new sites from our contractor partners
• Platform: Work with the App and Community manager to ensure that we are adapting and listening to our customers and providing the highest level of customer service
Key Skills
• Communication Skills: Excellent verbal and written communication skills.
• Problem-Solving: Strong problem-solving skills and the ability to think on your feet.
• Customer Focus: A passion for providing exceptional customer service.
• Adaptability: Ability to adapt to a fast-paced and evolving industry.
Benefits:
- Bike to work scheme
- Company events
- Company pension
- Employee assistance program
- On-site parking
- Private medical insurance
Please submit your application and cover letter by e-mailing : Careers@easygo.ie