About us
EasyGo Charging Network is operated by EasyGo Charging Limited, a network of electric vehicle charge points which we allow our subscribers (“you”) to use.
The EasyGo.ie Charging Network is a mixture of free to use, and paid charge points, which can be accessed using an Access Card/Fob or by using the EasyGo mobile
These are the terms and conditions which you are agreeing to by signing up to become a subscriber of the EasyGo Charging Network.
1. TERM INFORMATION
| 1.1 | Definitions. The definitions which apply to, and which are used in these terms are included in Part 1 of the schedule to these terms. |
| 1.2 | What these terms cover. These are the terms and conditions on which we supply the Services to you. |
| 1.3 | Why you should read them. Please read these terms carefully before you accept them or sign up to receive the Services from us. These terms tell you who we are, how we will provide the Services to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or if you have any questions about these terms, please contact us to discuss this. |
2. INFORMATION ABOUT US AND HOW TO CONTACT US
| 2.1 | Who we are. We are EasyGo Charging Limited, a company registered in Ireland and UK. Our company registration number for Ireland is 630315 and our office is in G11, Maynooth Business Campus, Maynooth, Co. Kildare. Our registered VAT number is 3689441HH. |
| 2.2 | How to contact us. You can contact us by phoning our customer service team at 01 25 444 56 or by email to support@easygo.ie |
| 2.3 | Our role as a CPO (Charge Point Operator). We are a CPO operating the EasyGo Charging Network across Ireland and Northern Ireland. |
| 2.4 | How we may contact you. If we must contact you, we will do so by telephone or by e-mail address or postal address you provided to us when you signed up to receive the Services from us. |
3. OUR CONTRACT WITH YOU
| 3.1 | How you agree to receive the Services from us. To receive the Services, you must sign up as a User on our website (EasyGo.ie or EasyGoNI.co.uk). When you do so you accept these terms. We cannot provide the Services to you if you do not accept these terms. When you have accepted these terms and we have started to provide the Services to you a contract will come into existence between you and us based on these terms (the “Contract “). |
| 3.2 | If we cannot provide the Services to you. If we are unable to accept you as a User, we will inform you of this and will not charge you for the Services. This might be because of, among other things, unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the Services. |
| 3.3 | Changes to these Terms and the Contract. We may revise these terms from time to time as required by us and will give you at least one (1) months’ notice of any changes to these terms before they take effect. |
4. THE SERVICES
| 4.1 | Pictures on our website. The images on our website are for illustrative purposes only. |
| 4.2 | Provision of the Services. We will supply the Services to you for the duration of the Contract which will come into existence in accordance with condition 3.1 above and may be terminated in accordance with conditions 8 and 10 below. |
| 4.3 | Availability of the Services. Subject to our rights to suspend or terminate the Services in accordance with conditions 4.6, 7 and 10 below, we will make every effort to provide the Services to you but please be aware there may be delays in provision of the Services or times when the Services are unavailable. Always check the EasyGo App to verify if services are available. |
| 4.4 | We are not responsible for unavailability of the Services or delays outside of our control. If our supply of the Services is delayed or if the Services are unavailable due to an event outside our control, then we will take steps to minimise the effect of the delay or lack of availability. Provided we do this we will not be liable for delays caused by the event. |
| 4.5 | What will happen if you do not give required information to us or a relevant third party. We may need certain information from you so that we can supply the Services to you, for example, to use an Account Card/Fob for fleet, which you have requested and which we have supplied to you must register with GoCardless and provide GoCardless with certain information, including your preferred payment method, accounts details, and personal details as requested by GoCardless. If such information is required, we or the relevant third party will contact you to ask for this information. If you do not give us or the relevant third party this information within a reasonable time of us or them asking for it, or if you give us or them incomplete or incorrect information, we may suspend the Services by giving you written notice or end the Contract (and condition 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for the delayed supply or unavailability of the Services or any part of them if this is caused by you not giving us or a relevant third party the information, we need within a reasonable time of us or them asking for it. |
5. IF THERE IS A PROBLEM WITH THE SERVICES
| 5.1 | How to tell us about problems. In the unlikely event that there is a problem with any aspect of the Services please contact us and tell us as soon as reasonably possible and allow us a reasonable opportunity to repair the problem or to notify a third-party owner of any relevant Charge Point to repair the problem. |
| 5.2 | If you have any questions or complaints about the Services, please contact us. You can telephone our customer service team at 01 25 444 56 or write to us at support@easygo.ie. |
| 5.3 | Ownership of the Charge Points. Most Charge Points are owned by third parties and you acknowledge that we: a) represent or warrant the working order or suitability of the Charge Points; or b) are responsible for any defects or problems with the Charge Points. |
| 5.4 | Your legal rights. As a consumer, you have legal rights in relation to services not carried out with reasonable skill and care, or if the materials used in provision of services are faulty or not as described. Nothing in these terms will affect these legal rights. |
6. CHANGES TO THE SERVICES
| 6.1 | Your right to make changes. If you wish to make a change to the Services, you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the payments you are required to make under these terms, the timing of supply or anything else which would be necessary because of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract (see condition 8). |
| 6.2 | Our right to make minor changes to the Services. We may change the Services: |
| 6.2.1 | to reflect changes in relevant laws and regulatory requirements; and |
| 6.2.2 | to implement minor technical adjustments and improvements, for example to address a security threat. These changes are not expected to affect your use of the product. |
| 6.3 | Our right to make more significant changes to the Services. In addition, we will notify you if we intend to make any other significant changes to the Services and you may then contact us to end the Contract before the changes take effect. |
7. REASONS WE MAY SUSPEND THE SERVICES
| 7.1 | Reasons we may suspend the provision of the Services to you. We may have to suspend the provision of the Services to: |
| 7.1.1 | deal with technical problems or make minor technical changes. |
| 7.1.2 | update the Services to reflect changes in relevant laws and regulatory requirements. |
| 7.1.3 | make changes to the Services as requested by you or notified by us to you (see condition 6); or |
| 7.1.4 | carry out improvement works in relation to the Services. |
| 7.2 | Your rights if we suspend the provision of the Services. We will contact you in advance to tell you we will be suspending provision of the Services unless the problem is urgent or an emergency. You may contact us to end the Contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than six (6) months and we will refund any sums you have paid in advance for the Services in respect of the period after you end the Contract. |
| 7.3 | We may also suspend provision of the Services if you do not pay. If you do not pay the Charges or any part of them when you are supposed to, we may suspend the provision of the Services with immediate effect until you have paid us the outstanding amounts. We will contact you to tell you we are suspending the provision of the Services. We will not suspend the provision of the Services where you dispute the unpaid invoice (see condition 11.10). We will not charge you for the Services during the period for which they are suspended. As well as suspending the provision of the Services we may also charge you an additional €10.00 administration fee on your overdue payments (see condition 11.9). |
8. YOUR RIGHTS TO END THE CONTRACT
| 8.1 | Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at conditions 8.1.1 to 8.1.5 below the contract will end immediately and we will refund you in full for any Services which have not been provided. The reasons are: |
| 8.1.1 | we have told you about an upcoming change to the Services or these terms to which you do not agree (see condition 6.3). |
| 8.1.2 | we have told you about an error in the price or description of the Services and you do not wish to proceed with receiving the Services. |
| 8.1.3 | there is a risk that supply of the Services may be delayed for more than six (6) months because of events outside our control. |
| 8.1.4 | we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than six (6) months; or |
| 8.1.5 | you have a legal right to end the contract because of something we have done wrong. |
| 8.2 | Exercising your right to change your mind. For most products bought online you have a legal right to change your mind within fourteen (14) days of purchase and receive a refund. These rights are explained in more detail in 8.3 and 8.4 below. |
| 8.3 | How long do I have to change my mind? You have fourteen (14) days from the date on which you sign up on our website to receive the Services to cancel your order for the Services (the “cancellation period “) but once we have completed any part of the Services you cannot change your mind in relation to that part of the Services, even if the cancellation period is still running. For example, when you sign up to receive the Services we will make our website, our App, and the Online Services available to you in exchange for the Administration Payment. Once you have access to these services you cannot cancel the Contract. If you cancel after we have started to provide the Services, you must pay us for the Services provided up until the time you tell us that you have changed your mind. For example, the Administration Payment (see condition 11.1 below) is payable in exchange for us making available our website, our App, and the Online Services. After these services are made available to you the Administration Payment is non-refundable. |
| 8.4 | When you don’t have the right to change your mind. You do not have a right to change your mind in respect of Services, once these have been completed, even if the cancellation period is still running. For example, you cannot decide to cancel the Recharging Services after your car has received re-charging from a Charge Point. |
| 8.5 | Ending the Contract where we are not at fault and there is no right to change your mind. If you want to end the Contract, just contact us to let us know. The contract will not end until one (1) calendar month after the day on which you contact us. |
9. HOW TO END THE CONTRACT WITH US
| 9.1 | Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: |
| 9.1.1 | Phone or e-mail. Call customer services on 01 25 444 56 or e-mail us at support@easygo.ie. Please provide your name, home address, details of the Services you wish to cancel and, where available, your telephone number and e-mail address. |
| 9.2 | Using your Account Card after ending the Contract. If you end the Contract for any reason after you have received an Account Card/Fob you must not use it after the date on which provision of the Services to you by us ends. If you do use your Account Card after this date you must pay us for any Charges you incur in relation to such use even if those Charges are incurred after the end of the Contract. |
| 9.3 | Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the Services for the period for which they were supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the Contract. However, please note the Administration Payment is not refundable after our website, our App and the Online Services have been made available to you. |
| 9.4 | When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then your refund will be made within fourteen (14) days of your telling us you have changed your mind. |
10. OUR RIGHTS TO END THE CONTRACT
| 10.1 | We may end the Contract if you break it. We may end the Contract at any time by writing to you if: |
| 10.1.1 | you do not make any payment to us when it is due, and you still do not make payment within fourteen (14) days of us reminding you that payment is due; or |
| 10.1.2 | you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services. |
| 10.2 | You must compensate us if you break the Contract. If we end the Contract in the situations set out in condition 10.1, we will refund any money you have paid in advance for Services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur because of your breaking the contract. Please note the Administration Payment is not refundable after our website, our App and the Online Services have been made available to you. |
| 10.3 | We may withdraw the Services. We may write to you to let you know that we are going to stop providing the Services. We will let you know at least one (1) month in advance of stopping the supply of the Services and will refund any sums you have paid in advance for Services which will not be provided. Again, please note the Administration Payment is not refundable after our website, our App and the Online Services have been made available to you. |
11. PRICE AND PAYMENT
| 11.1 | What charges and payments apply to provision of the Services. There is no fee charged for membership of EasyGo. A one off €6.00 charge is debited to your account for Each RFID FOB you request, no matter what the reason for the request. Please note the Charges may be updated from time to time. |
| 11.2 | We will pass on changes in the rate of VAT. Please note the Administration Payment and Charges are inclusive of VAT. If the rate of VAT changes between the date on which you sign up to receive the Services and the date we supply the Services, we will adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect. |
| 11.3 | What happens if we got the price wrong. It is always possible that, despite our best efforts, the Administration Payment and/or the Charges may not be accurately represented on our website, on our App or on the Charge Points. |
| 11.4 | EasyGo shall endeavour to accurately reflect the Charges applied to each Charge Point on the EasyGo network as specified by the relevant Charge Point owner. The Charge Point owner is responsible for setting the charges for their Charge Point and may choose to set the charges to round up or round down to the nearest full kilowatt provided. |
| 11.5 | When you must pay and how you must pay. To use the Services, you will be asked to register with and provide payment details to EasyGo or GoCardless. Payment of the Administration Payment and the Charges can be made with all major debit and credit cards including Visa, Mastercard and American Express. The EasyGo App by default sets your account as a PrePay account. If you wish to change this to Pay-as-you-Go, please contact us on 01 25 444 56. |
| 11.6 | Payment of the Charges. To use the EasyGo Tap and Go Credit Card Terminalsor Pay-as-you-Go, we will ask you to agree a maximum pre-authorisation payment of €30.00, of which the difference in charging cost and the pre-authorisation will be returned to you withing 24 hours of using the Service. Please note we reserve the right to suspend or withdraw the Services if authorisation is not provided on request. Your pre-authorised card will then be used to pay any Charges you incur through use of the EasyGgo Services. |
| 11.7 | What to do if you think an amount, we have asked you to pay is wrong. If you think an amount, we have asked you to pay is wrong please contact us promptly to let us know. You will not have to pay the additional €10.00 administration fee until the dispute is resolved. Once the dispute is resolved we may still charge you an additional €10.00 administration fee along with correctly invoiced sums from the original due date. |
12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
| 12.1 | We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill in performing this Contract, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We are not responsible or liable to you for any indirect or consequential losses, including any loss of profit, loss of business, business interruption, or loss of business opportunity. |
| 12.2 | We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the Services including the right to receive services which are supplied with reasonable skill and care. |
| 12.3 | We are not liable for business losses. We only supply the Services for domestic and private use. If you use the Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. |
13. HOW WE MAY USE YOUR PERSONAL INFORMATION
| 13.1 | How we will use your personal information. We will use the personal information you provide to us in accordance with and for the reasons set out in our Privacy Policy. |
14. OTHER IMPORTANT TERMS
| 14.1 | We may transfer the Contract to someone else. We may transfer our rights and obligations under these terms to another organization. |
| 14.2 | We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the Contract within one (1) month of us telling you about it and we will refund you any payments you have made in advance for Services not provided. |
| 14.3 | You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. |
| 14.4 | Rights under this Contract. This Contract is between you and us. Only you and we shall have rights to enforce its terms. Neither of us will need to get the agreement of any other person to end the Contract. |
| 14.5 | Which laws apply to this Contract and where you may bring legal proceedings. These terms are governed by the laws of the Republic of Ireland. |
Schedule Part 1 – Definitions
| Account Card: | means an RFID card or Fob provided to you by us which can be used by you to access a Charge Point and allows us to identify you and process any payment required for EasyGo Services you use in connection with that card. |
| App: | means our application software, which is available to download, and which is intended to allow you to identify the location of the nearest Charge Point on the EasyGo and Roaming Networks and to pay for EasyGo Services in accordance with these terms. |
| Charges: | means the charges for using a Charge Point as set by the owner of that Charge Point from time to time, and any associated transaction costs. |
| Charge Point: | means an electrical car Charge Point within the EasyGo or Roaming Networks owned by Easyo or a third party. |
| Contract: | means the contract between you and us based on these terms which comes into existence when you have accepted these terms and we have started to provide the Services to you. |
| CPO: | means a Charge Point Operator. |
| Online Services: | means the use of our online system which is accessible through our website for paying for and managing payments for EasyGo Services and maintaining a record of your use of the EasyGo Services and payments for such. |
| GoCardless: | means GoCardless Ltd, the third-party payment services provider which collects payment of the Charges on our behalf. |
| Charging Services: | means the use of a Charge Point to recharge an electrical vehicle; |
| Services: | means any one of and all: |
| (a) | making available to you: a. our website b. our App; and or c. an Account Card/Fob |
| (b) | facilitating Charging Services and |
| (c) | making available the Online Services. |
| User: | means a user of our website having signed up as such on our website/app |
| Website: | means easygo.ie |
| ©Copyright EasyGo Charging Ltd 2022. | |