App, Loyalty and Community Manager

26 Apr App, Loyalty and Community Manager

The role of an App, Loyalty and Community Manager is to act as the face and voice of the brand and manage all community communications.

You will be responsible for fostering engagement, building relationships, and maintaining the integrity of online communities. You will be in charge of responding to comments and DMs on social media, providing answers to questions, offering customer support, and crafting content that prompts responses or conversations.

Responsibilities:

• Set, plan, and implement social media and communication campaigns and strategies.
• Achieve targets for driving revenue per user and customer engagement.
• Provide engaging text, image, and video content for all social media and professional accounts.
• Monitor, track, and report on feedback and online reviews.
• Organise and manage events to boost brand awareness.
• Build relationships with customers, industry professionals, and journalists.
• Work in close coordination with the Marketing Manager on the overall marketing strategy of the business.

Skills and Requirements:

• Proven work experience as a community manager.
• Have experience in developing a UI/UX experience online and on mobile to customers.
• Experience launching community initiatives (e.g., building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter).
• Ability to identify and track relevant community metrics (e.g., repeat attendance at events).
• Excellent verbal communication skills.
• Excellent writing skills.
• Hands-on experience with social media management for brands.
• Ability to interpret website traffic and online customer engagement metrics.
• Knowledge of online marketing and marketing channels.
• Attention to detail and ability to multitask.
• BSc degree in Marketing or relevant field.

Please submit your application and cover letter by e-mailing : Careers@easygo.ie